Appointing a Loss Adjustor

We’ve partnered with independent loss adjustors to help with your claim when the need arises

Dedicated Claims Team

Anthony Jones is proud to have its own claims team to help customers through the claims process. Most insurance claims are dealt with quickly and professionally and tracking claims, ensuring fair settlements and accurate coverage assessment is what we do every day.

When Might I Need a Loss Adjustor?

We are not experts in technical aspects of the building and construction industry so looking at a significant property loss often requires experts to get involved. Not all experts agree of course and for this reason we are partnered with independent Loss Adjusters who have an enhanced understanding of customers’ needs. Customers could be commercial or personal insurance buyers particularly High Net Worth clients. Their role is to ensure that the claim is dealt with in a way that fairly and promptly delivers on the promises detailed within the policy.

Where we feel appropriate, we will talk with our clients about appointing a Loss Adjuster when they submit a claim or where we feel expert assistance is needed.We do so in the knowledge that we have people who act with integrity and in an equitable and unbiased manner to ensure clients receive a fair settlement under the policy.

What happens if you suffer a major loss in your home or business premises?

Your insurer will instruct a Loss Adjuster to investigate the loss on their behalf. They will gather evidence around the cause of the loss, assess the damage, confirm or deny cover and establish a settlement figure.

Working with your own Loss Adjuster enables you to have independent qualified advice to counter the view of an insurers Loss Adjuster and to work on your behalf. They will meet with insurers representatives to negotiate on your behalf and that might mean confirming:

  • Cover
  • Cause of loss/remedial actions
  • Settlement
  • Interim Payments

We will talk with you if we feel this service would be beneficial to you should you suffer a major loss.

“Every business needs to have the correct insurance cover on all aspects of their business, this is time consuming and can soon become a headache.

Since working with Anthony Jones the headaches have gone and it’s the good honest support from them that has ensured they have kept our business for over 15 years now.”

James Dew
MD
Harwoods of London Ltd

Need more
information?

We look forward to welcoming and helping you.

Please call us on 020 8290 9085 if you have any general questions or contact our experts to be found on each specialist page of our site.

Reviews

 

5.0
Based on 166 reviews
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Jin Dulai
02:56 10 Jan 25
I’ve been with Anthony Jones Insurance Brokers for over 11years. The staff are incredible especially Wendy and Michelle, I've had exceptional service from day one they go above and beyond to make sure my needs are met. The quality of their services exceeded my expectations, and everything is handled promptly and efficiently. I Highly recommend Anthony Jones to anyone looking for insurances.
Mihail Kirov
00:34 27 Dec 24
We've been on the transport business since 2010 and we've worked with Anthony Jones since then.All the advisors are experts in all areas of insurance.Stephen Passfield is our account handler is one of the best agent we've worked with.He is very helpful,kind and flexible to us and always there for us.We've couldn't asked for more.Thank you much for help for whole these years.We really appreciate and very grateful to you.We highly recommend him and his teamTM Brothers Transport
Ionut Costel Pascu
11:44 03 Dec 24
Liviu Manole
22:16 02 Dec 24
We’ve been on the transport business for few years now and after being with different brokers in the first years,we can say that Anthony Jones is more than professional.Stephen Passfield ,our account handler, is one of the best agents we’ve worked with…He is always ready to help with any issues we had even when the time was not in our favour, providing us the best deals.We’ve worked with them for few years now and if they will continue providing the same service we will be with them on long term. We highly recommend him and his team!!
peter challis
16:25 18 Nov 24
We changed our insurance broker to Anthony Jones about 5 years ago and managed to reduce our annual insurance cost by about one third. Anthony Jones have continued to provide us insurance at competitive rates. We are equally pleased with the brilliant service from the whole team. Well deserving of 5 Stars
Norbert Fodi
21:07 04 Nov 24
I am with Anthony Jones since I started my business in 2017 and they always give me the best prices.Their agents always very kind, flexible and helpful.I highly recommend them.
Michael Liu
15:23 17 Jun 24
Shuaib Rahman has been extremely helpful in getting our warehouse a suitable insurance coverage. Out of various brokers we contacted, he was the fastest to respond, most frequent and regular follow-ups with emails and calls, and in the end got us the best quote. I would highly recommend his service.
Arron Chambers
19:53 27 May 24
Very good ppl my insurance advisor went above and beyond to get my quot for my lorry van and public liability we hit a few snags but that didnt faze him he overcome them in a hart beat cheers guys defo woukd recomend
matthew lorimer
16:07 23 May 24
been dealing with stephen over the last few weeks, he's been very friendly,responsive, helpful and gone out of his away to get my insurance over the finish line. hassle free and would highly recommend future dealings to friends and hope to deal with him again on going!!
Angus Storrier
15:34 08 Mar 24
Vanessa Mead
10:00 17 Jan 24
Ed Tatham
15:09 11 Jan 24
wendy plant
10:10 01 Dec 23
I have been a client of Anthony Jones for 20+years. All the Advisors are experts in all areas of Insurance. The Advisors are very professional, helpful, cheerful, and caring. They make life easy when it comes to dealing with Insurance.
Leo G.
20:30 31 Oct 23
Best brokers !
Gail Proud
21:39 10 Oct 23
Thank you for making insurance both Motor and Household stress free.
michael bentley
08:19 25 Sep 23
Very happy for many years, formerly dealing with Bob Chapman, Rose and Claire. Very friendly, very competitive quotes.
Colin Lee
09:20 12 Sep 23
Joe and Mark are a credit to their profession. Thank you very much for your professionalism and the honest way that you conduct business.
Jed Lowe
16:06 07 Jul 23
…. Walked the extra mile including taking call on day off to sort out a mess caused by previous broker … can’t thank Bo and Tom enough ….
William Tracy
08:10 02 Jul 23
I have my Public Liability insurance with Anthony Jones. Tom Cowap normally deals with all my queries and renewal. I have found this company to be very helpful and polite and have dealt with my inquiries and renewal's quickly. Tom has always been really helpful.
Vapourlites Ltd
13:43 11 May 23
Professional and efficient, first class service provided
Louise Burton
13:46 21 Apr 23
I have worked with this company and Joe Penny for many years now and wouldn’t go anywhere else. Would Highly recommend Joe to anyone
lucy barham
09:09 21 Apr 23
Anthony Jones have have taken care of our commercial and fleet insurance needs for years. I have recently renewed our commercial & Liability insurance and trust that Joe Penny (account handler) understands our business and always strives to get the best rates and policy for us. I would highly recommend to anyone.
Ben Doughty
19:08 23 Oct 22
Steve @ Anthony Jones has been servicing our business for years and has always provided the best service I could ask for from a broker. Very responsive, great communication and a great company and individual to do business with. Does what is expected and more. Thanks
Louise Evans
22:44 09 Aug 22
I use Anthony Jones Insurance Brokers annually for my home and contents policy. Sharon is always great to deal with, responsive, professional and found me a great deal. Really happy with my policy and will continue to use Anthony Jones in the future.
Amy LH
19:19 19 Jul 22
I have been a client of Anthony Jones for over 10 years as the broker for the buildings & associated insurances for our freehold property of 3 flats. For the last 6 years I have dealt with Tom Cowap who is always highly efficient, professional and easy to deal with. He really went above and beyond this year when he found the existing policy had stopped covering flood risk and that the alternatives offered a significant increase in premium on the previous year. He didn't involve me until he'd found policies which offered the right cover, but with a reasonable premium and it was genuinely surprising that he didn't try to sell me the more expensive option. I can't imagine wanting to move to a different broker in future because of this great service. Thanks Tom!
Stu Matson
15:06 01 Jul 22
We have dealt with Tony and Steve for a few years now and are always so pleased with their service, patience and support in helping us get the insurance plans required for our outdoor events. I really couldn't recommend highly enough.
Arif Ali
11:47 19 May 22
Bo has helped with the review and renewal of our Property Owners insurance for the last few years. I have found Bo very helpful and professional and would certainly recommend her to others. Kind regards.
Olga Bradley
16:28 11 Apr 22
Tom was very helpful, and very patient during the whole process of finding me a qoute for public Liability insurance. He helped make the whole process much easier for me. I would use his service again in the future.
Keith Rossiter
18:42 28 Mar 22
Very efficient and friendly service. Competitive prices.
MODUS (MATL)
12:09 14 Mar 22
We have used Anthony Jones in excess of twenty five years. Always find them helpful and efficient, and they are able to get us the best costs for our insurance policies.
Brian Sealey
15:39 14 Feb 22
I dealt with a bloke called Joe Penny. From the minute we starting speaking he explained everything to me, explained all the ins and outs of the insurance. He made me feel at ease straight away. I would definitely recommend him if your looking for vape shop insurance. Cheers Joe will be back in touch when it’s time for renewal 👍
Paul Jackson
12:36 16 Nov 20
I wrote the following two years ago. Since then, I have continued to receive great service from the team at Anthony Jones - they are courteous & very effective, a pretty good combination for an insurance broker!"I chair a campaign to save our local pub. We launched a share sale and succeeded in buying the Crown a few days ago, so we needed help in selecting the right insurance for the site whilst renovations were under way, including unoccupied property cover. Tony Ellis of Anthony Jones Insurance was really helpful in guiding us through this process, and we now have the correct cover in place. Fast, easy to deal with & knowledgeable - just what you need from your insurance broker! Well done Tony and all at A Jones."
Irene Sauer
12:04 31 Aug 20
Excellent service.
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